In recent months the topic of bullying has surfaced in my leadership development programs. Although I haven’t thoroughly researched the topic, my observation is that there is an increase in abusive and bullying behavior in the workplace. Perhaps it is related to the economy, increased stress at work, or maybe people are getting more courageous, … Read moreIs Your Boss A Bully? Or Just A Poor Communicator?
The title of this blog came from an executive at Nordstrom Department Stores when I asked him about his hiring philosophy. “We hire for character; we train for cashiers.” Far too often people get hired on the basis of competence, and fired on the basis of attitude. I am often asked, “So how do we … Read moreHire For Character; Train For Cashiers
I recently overheard a manager talking with a colleague about how he was being sent to a “Respectful Workplace Program.” I couldn’t help but interrupt and ask him about it. “Yes,” he explained. “Everyone in our company is required to attend a one-day training seminar on how to build a respectful workplace.” Be assured that … Read moreHow To Build A Respectful Workplace: It’s Not A Program
There is little doubt that the environment where we work and live impacts our lives. However, by taking charge of how you perceive your environment, you can make incredible changes in your life. Rewire your thoughts about your environment, reimagine the reality of your environment, and you will recreate your environment. Quantum physics has discovered … Read more5 WAYS TO REWIRE, REIMAGINE, AND RECREATE YOURSELF AND YOUR WORKPLACE
I’ve never seen more “employee engagement programs” thrown at employees, and we’ve never seen lower engagement scores. So what’s going on? One way to look at the challenge of employee engagement is to observe the relationship between three concepts: achievement, expectations, and happiness. Happiness results when your achievements meet your expectations. For example, if your … Read more6 WAYS TO INCREASE EMPLOYEE ENGAGEMENT
On a recent errand to the hardware store I was between meetings and impatient, rushed, and abrupt with the cashier. She was trying her best but I was frustrated with having to wait through the long line up, and tense about missing my next appointment. It wasn’t long afterwards that I became uncomfortable with my … Read moreHumanizing Your Organization – The Power Of Caring Stewardship