Caring Isn’t Done In a Day; Caring Is Done Daily

It is the time of year when we pause and count our blessings and we count all of you readers among them. By far, the best part of my work is the remarkable leaders I meet, learn from, and am enriched by. We consider ourselves so very fortunate to have connected with you over the … Read moreCaring Isn’t Done In a Day; Caring Is Done Daily

JEKA AND THE POWER OF ONE: How Ordinary People Can Make An Extraordinary Difference

Not all of us can do great things. What we can do is small things with great love.                                                     – Mother Teresa For more than twenty years, Jeka was my ticket agent … Read moreJEKA AND THE POWER OF ONE: How Ordinary People Can Make An Extraordinary Difference

Are You A Wall Maker or a Bridge Builder?

Our power went out this morning. Two seconds after I turned the light on in our kitchen everything went black – and quiet. It’s amazing how much noise caused by electricity there is in a house. We were in the dark for about four hours. In the big scheme of things, compared to hurricanes, fires, … Read moreAre You A Wall Maker or a Bridge Builder?

Thank You For The Successful Book Launches

Friends have I with the world before me, Sun above and the wind behind me, Life and laughter, double-blessed am I.               – Brooks Tower Thank you everyone who took time out of their busy schedules to come out and support me in launching my newest book, Caring Is Everything: … Read moreThank You For The Successful Book Launches

Hire For Character; Train For Cashiers

The title of this blog came from an executive at Nordstrom Department Stores when I asked him about his hiring philosophy. “We hire for character; we train for cashiers.” Far too often people get hired on the basis of competence, and fired on the basis of attitude. I am often asked, “So how do we … Read moreHire For Character; Train For Cashiers

Write A Ticket, Change A Life

For the past several years I have been involved in teaching leadership development programs at every level and in every division of the RCMP. In my workshops, I make a distinction between the transactional work of policing (writing tickets, arresting criminals, doing paper work, etc.) and transformational work of policing, where lives are changed, communities … Read moreWrite A Ticket, Change A Life