I’m concerned about the focus these days on employee engagement as if it were some kind of “special thing” to be pursued outside the usual day-to-day operations of a workplace. Engagement isn’t a goal to be sought. Rather, it’s an outcome of good leadership. The goal should be a well-run organization. The best run organizations … Read moreAchieving Engagement From Productivity
I grew up in a day and age well before “employee engagement”. I had five different jobs before I finished my university education: I worked on farms and ranches, survey crews, a cement company, a geriatrics unit in a psychiatric hospital, and as a janitor. I learned a lot in those jobs. I learned the … Read moreEmployee Engagement: Is it Really The Boss’s Responsibility?
In recent months, smart companies are finally seeing the futility of the old, outdated rule-based, bureaucratic “evaluation systems” of performance management. Many organizations I work with are abolishing their “rank and yank” systems that assign employees a performance score relative to their peers, while punishing or firing those with low grades. Other organizations are wisely … Read moreStop Evaluating People and Start Holding Them Accountable
I grew up listening to transistor radios with dials that changed stations. Rather than pushing buttons, you turned a knob to tune in to a designated station. Before the age of hundreds of satellite/internet radio options, it took a few moments to fiddle with the dial to “tune it” to the exact station you were … Read moreBuilding A High Trust, High Engaged, Accountable Culture: The Power Of Attunement
The title of this blog came from an executive at Nordstrom Department Stores when I asked him about his hiring philosophy. “We hire for character; we train for cashiers.” Far too often people get hired on the basis of competence, and fired on the basis of attitude. I am often asked, “So how do we … Read moreHire For Character; Train For Cashiers
I define engagement in the workplace as the desire and capacity of employees to go the extra mile to help their organization succeed while finding meaning and significance in the work they do. There are no doubt bad bosses and toxic work environments that deplete you, just as there are great bosses who inspire you. … Read moreRethinking Employee Engagement: What If It Isn’t About The Boss?