Employee Engagement: Is it Really The Boss’s Responsibility?

I grew up in a day and age well before “employee engagement”. I had five different jobs before I finished my university education: I worked on farms and ranches, survey crews, a cement company, a geriatrics unit in a psychiatric hospital, and as a janitor. I learned a lot in those jobs. I learned the … Read more

Personal Accountability

A participant in my leadership program this week, Al Brown, President of Industrial Scaffold Services on Vancouver Island, shared a great quote with me: These require zero talent: Being on time Work Ethic Effort Body Language Energy Attitude Passion Being Coachable Doing Extra Being prepared Al gets it. He’s built an amazing organizational culture around … Read more

Hire For Character; Train For Cashiers

The title of this blog came from an executive at Nordstrom Department Stores when I asked him about his hiring philosophy. “We hire for character; we train for cashiers.” Far too often people get hired on the basis of competence, and fired on the basis of attitude. I am often asked, “So how do we … Read more

Rethinking Employee Engagement: What If It Isn’t About The Boss?

I define engagement in the workplace as the desire and capacity of employees to go the extra mile to help their organization succeed while finding meaning and significance in the work they do. There are no doubt bad bosses and toxic work environments that deplete you, just as there are great bosses who inspire you. … Read more

The Lean Management Approach – Five Keys To Building An Accountable Culture

Last Thursday I had the good fortune of attending a one-day Lean 101 course, hosted by POS Bio-Sciences in Saskatoon. The Lean approach has been integral to their success, and I wanted to learn first hand how the tool of Lean is used to help build the “POS Way.” POS has inspired me over the … Read more

Creating A Better World 5 Decisions That Will Change Your Life

I rarely fill in surveys for hotels or airlines when I travel. But yesterday, I took five minutes to respond to an online survey from Air Canada. They wanted to know how my Regina to Calgary flight was last week. I had a great experience on this flight, and I told them so. But taking … Read more