Lessons From a Restaurant Manager

The past few weeks I have noticed just how much caring there is in the world around us. Perhaps it is because I have written a book on caring and I believe that what you focus on is what grows. It’s the simple acts of kindness that have a powerful impact on the people around … Read moreLessons From a Restaurant Manager

Stop Evaluating People and Start Holding Them Accountable

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In recent months, smart companies are finally seeing the futility of the old, outdated rule-based, bureaucratic “evaluation systems” of performance management. Many organizations I work with are abolishing their “rank and yank” systems that assign employees a performance score relative to their peers, while punishing or firing those with low grades. Other organizations are wisely … Read moreStop Evaluating People and Start Holding Them Accountable

Personal Accountability

A participant in my leadership program this week, Al Brown, President of Industrial Scaffold Services on Vancouver Island, shared a great quote with me: These require zero talent: Being on time Work Ethic Effort Body Language Energy Attitude Passion Being Coachable Doing Extra Being prepared Al gets it. He’s built an amazing organizational culture around … Read morePersonal Accountability

Hire For Character; Train For Cashiers

The title of this blog came from an executive at Nordstrom Department Stores when I asked him about his hiring philosophy. “We hire for character; we train for cashiers.” Far too often people get hired on the basis of competence, and fired on the basis of attitude. I am often asked, “So how do we … Read moreHire For Character; Train For Cashiers

The Lean Management Approach – Five Keys To Building An Accountable Culture

Last Thursday I had the good fortune of attending a one-day Lean 101 course, hosted by POS Bio-Sciences in Saskatoon. The Lean approach has been integral to their success, and I wanted to learn first hand how the tool of Lean is used to help build the “POS Way.” POS has inspired me over the … Read moreThe Lean Management Approach – Five Keys To Building An Accountable Culture

SEVEN ROOTS OF EMPLOYEE ACCOUNTABILITY

Certain species of bamboo trees in Southeast Asia grow less than an inch in four years, but in their fifth year will grow over a hundred feet. A root system develops below the surface that enables the plant to support its enormous growth in that fifth year. All systems, whether they are bamboo trees or … Read moreSEVEN ROOTS OF EMPLOYEE ACCOUNTABILITY