Lessons From a Restaurant Manager

The past few weeks I have noticed just how much caring there is in the world around us. Perhaps it is because I have written a book on caring and I believe that what you focus on is what grows. It’s the simple acts of kindness that have a powerful impact on the people around … Read moreLessons From a Restaurant Manager

THE OTHER EVEREST – Navigating The Pathway to Authentic Leadership

As I design and deliver leadership development programs for organizations across the continent, one word that forms a common thread amid every person I meet today is the word busy. Everyone is busy. When I ask,” How are you today?” the reply is always, “I’m busy!” Busy has become a badge of honour. If, for some … Read moreTHE OTHER EVEREST – Navigating The Pathway to Authentic Leadership

Caring Isn’t Done In a Day; Caring Is Done Daily

It is the time of year when we pause and count our blessings and we count all of you readers among them. By far, the best part of my work is the remarkable leaders I meet, learn from, and am enriched by. We consider ourselves so very fortunate to have connected with you over the … Read moreCaring Isn’t Done In a Day; Caring Is Done Daily

Are You A Wall Maker or a Bridge Builder?

Our power went out this morning. Two seconds after I turned the light on in our kitchen everything went black – and quiet. It’s amazing how much noise caused by electricity there is in a house. We were in the dark for about four hours. In the big scheme of things, compared to hurricanes, fires, … Read moreAre You A Wall Maker or a Bridge Builder?

Write A Ticket, Change A Life

For the past several years I have been involved in teaching leadership development programs at every level and in every division of the RCMP. In my workshops, I make a distinction between the transactional work of policing (writing tickets, arresting criminals, doing paper work, etc.) and transformational work of policing, where lives are changed, communities … Read moreWrite A Ticket, Change A Life

How To Build A Respectful Workplace: It’s Not A Program

I recently overheard a manager talking with a colleague about how he was being sent to a “Respectful Workplace Program.” I couldn’t help but interrupt and ask him about it. “Yes,” he explained. “Everyone in our company is required to attend a one-day training seminar on how to build a respectful workplace.” Be assured that … Read moreHow To Build A Respectful Workplace: It’s Not A Program